Lisa Rainey joined NuQuest/Bridge Pointe as a Service Coordinator and served as the Service Coordination Manager before being promoted to Vice President of Operations. Ms. Rainey oversees NuQuest/Bridge Pointe’s operations including service coordination, quality assurance and information technology and provides continued education on MSA- and service-related topics. She has direct contact and works closely with NQBP’s clients, consulting on clinical issues, MSA allocations and CMS submissions.
As NQBPs lead in reviewing CMS submission responses, Ms. Rainey identifies CMS trends keeping in close contact with the Worker’s Compensation Review Center and the COBC Scanning Center to assess and test new procedures and review processes, timelines and documents needed for CMS submission. Ms. Rainey engages in frequent dialogue with CMS Regional Offices to consult on any clinical questions or general issues and the Medicare Secondary Payer Recovery Contractor/Center to confirm new procedures, policies and timelines in regards to the MSA or conditional payment process.
Kathy DeLand joined NuQuest/Bridge Pointe in 2003 serving as the Coordinator of MSA Referrals and later as an Administration Specialist before being promoted to Administration Services Manager. Ms. DeLand has created and refined the work flows and processes used at NQBP today and developed a multitude of educational materials and training programs for both NQBP operations staff and clients.
Working closely with carriers, brokers and attorneys nationwide, Ms. DeLand consults on clinical issues, problem resolution and settlement solutions— as related to MSPRC compliance— MSA allocations, CMS submissions and Professional and Self-administration. Ms. DeLand works diligently on behalf of beneficiaries to negotiate prices with medical and pharmacy providers to our clients’ best advantage.
Ms. DeLand is recognized as a leading expert in the administration of MSA custodial accounts.
Prior to joining NuQuest/Bridge Pointe in 2003, Ms. DeLand accrued a wealth of experience in Workers’ Compensation medical bill processing and DME customer service. Prior certifications and licenses include Florida Licensed All Lines Adjuster.